Shipping policy

Shipping Policy – Australlure.com

Order Processing

  • Orders are typically prepared and shipped within 1–2 business days.
  • Orders are not processed on weekends or public holidays.
  • Every order includes a tracking number so you can follow your shipment at any time.

Delivery Time

We currently offer free standard shipping on all orders.
Estimated delivery time: 7–10 business days.

Important Notes

  • Delivery times may be affected by factors beyond our control such as carrier delays, customs procedures, logistics issues, or incorrect shipping addresses.
  • If your order is delayed, please reach out to our customer support team. We’ll do our best to keep you updated and resolve the issue quickly.

Order Cancellation & Modification

  • You have 24 hours after purchase to request a change or cancellation.
  • Contact us at support@australlure.com as soon as possible.
  • After this window, your order may already be processed or shipped, and changes may not be possible.
  • Please note: We cannot be held responsible for lost packages caused by incorrect shipping details.

Shipping Coverage

At this time, australlure ships only within Australia.
We do not currently offer international shipping.

Tracking Your Order

  • Once your order has been processed and shipped, you will receive a tracking notification by email.
  • If you do not receive tracking details, please contact us at support@australlure.com and we’ll resend the information.

Tracking Shows Delivered, But Order Not Received

If your tracking information shows “Delivered” but you haven’t received your order:

  • Check with neighbors or household members.
  • Confirm the delivery address on your order confirmation.
  • Contact the carrier for delivery confirmation or proof of non-delivery.

If the issue remains unresolved, provide us with proof from the carrier, and we will process a full refund promptly.

Need Assistance?

For any shipping questions or support, please contact us:

Email: support@australlure.com
Address: 114 Learmonth St, Exmouth WA 6707, Australia
Phone: +61 480 88 17 18

We are here to assist you every step of the way.